Name: Tranzcare/ Helen Dale
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Emergency contact information for counselling/ supervision clients
A record of face to face meetings, telephone calls, on-
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To be added to mailing lists for information about our services and publications
To enable us to provide services
To comply with ethical guidelines and practice supervision in respect of counselling and supervision clients.
We also receive personal information indirectly, from the following sources in the following scenarios:
Referrals for our services and publications from other individuals or organisations you may have approached to obtain sources for the services we provide
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com
(b) We have a contractual obligation.
(c) We have an ethical obligation to maintain record of counselling and supervision sessions.
(d) We have a vital interest.
We use the information that you have given us in order to
(a) provide services you contract with us
(b) provide information about services we can provide
(c) provide information about publications
(d) We may share this information with Statutory Bodies if legally required to do so.
Your information is securely stored
1. emails and email addresses are stored as part of an email application
2. records of counselling sessions are recorded as paper records. The entries do not contain identifiable clients’ names
3. emergency contact and initial client information is held on paper in a locked store.
4. If at any time the paper records are transferred to computer, they will be held as password protected files
5. The computer system is protected by regularly updated anti-
We keep client/ supervisee contact information for five years after the client’s/ supervisee’s final appointment. We will then dispose your information by deleting computer files and shredding paper files.
Records of counselling and supervision meetings will be retained for eight years after the client’s/ supervisee’s final session. We will then dispose your information by deleting computer files and shredding paper files.
Contact details for other potential services including workshops and books will be retained as long as they remain relevant to the work provided by Tranzcare. We will then dispose your information by deleting computer files and shredding paper files.
Under data protection law, you have rights including:
Your right of access -
Your right to rectification -
Your right to erasure -
Your right to restriction of processing -
Your right to object to processing -
Your right to data portability -
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: firstname.lastname@example.org if you wish to make a request.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113