Our contact details

Name: Tranzcare/ Helen Dale

E-mail: info@tranzcare.info or info@helendaleauthor

What type of information we have

We currently collect and process the following information:

 Personal identifiers, contacts and characteristics (for example, name and contact details)

 Emergency contact information for counselling/ supervision clients

 A record of face to face meetings, telephone calls, on-line discussions such as Skype for counselling/ supervision clients.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

 To be added to mailing lists for information about our services and publications

 To enable us to provide services

 To comply with ethical guidelines and practice supervision in respect of counselling and supervision clients.

We also receive personal information indirectly, from the following sources in the following scenarios:

 Referrals for our services and publications from other individuals or organisations you may have approached to obtain sources for the services we provide

Lawful Basis for processing information

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@tranzcare.info

(b) We have a contractual obligation.

(c) We have an ethical obligation to maintain record of counselling and supervision sessions.

(d) We have a vital interest.

What we do with the information we have

We use the information that you have given us in order to

(a) provide services you contract with us

(b) provide information about services we can provide

(c) provide information about publications

(d) We may share this information with Statutory Bodies if legally required to do so.

How we store your information

Your information is securely stored

1. emails and email addresses are stored as part of an email application

2. records of counselling sessions are recorded as paper records. The entries do not contain identifiable clients’ names

3. emergency contact and initial client information is held on paper in a locked store.

4. If at any time the paper records are transferred to computer, they will be held as password protected files

5. The computer system is protected by regularly updated anti-virus software.


We keep client/ supervisee contact information for five years after the client’s/ supervisee’s final appointment. We will then dispose your information by deleting computer files and shredding paper files.

Records of counselling and supervision meetings will be retained for eight years after the client’s/ supervisee’s final session. We will then dispose your information by deleting computer files and shredding paper files.

Contact details for other potential services including workshops and books will be retained as long as they remain relevant to the work provided by Tranzcare. We will then dispose your information by deleting computer files and shredding paper files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: info@tranzcare.info if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

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